FAQ

Is everything vegan/gluten-free?

Everything is vegan, which means there are no animal products including milk, butter, or eggs in the baked goods or sandwiches. Some things are both vegan and gluten-free.

What about allergens like nuts and soy? Are you 100% organic?

We do not bake in an allergen-free environment. Our bakery/cafe is neither nut-free, soy-free nor certified gluten-free. Although we are as careful as possible, cross-contamination can happen in shared environments. If anyone has a severe allergy, we recommend that they do not consume our products. We use organic ingredients and natural dyes when possible but are not 100% organic or natural.

Do you offer sugar-free cakes or can you use a sugar substitute?

We do not offer sugar-free cakes or pastries and we cannot alter recipes.

Can I get a cake today?

We need two days’ notice for any custom orders. We try to keep ready-made 6” cakes available at the cafe, and always have a large variety of cupcakes available. Please stop by to see the flavors and selections for the day.

Can I get a custom design or image on my cake?

Yes, we offer custom design work in vegan buttercream and fondant. We do not print images, so everything is hand-drawn. Please email cakes@clementinebakery.com with images of your ideas as well as the date you need the cake. We will get back in touch as soon as possible with a design quote. Please try to allow a weeks’ notice for these orders.

Can you hold/put aside pastries for me and I will be in later?

We neither hold nor set aside any of our daily products. Everything is available on a first-come-first-serve basis.

What are the ingredients in your products?

For specific ingredient lists, please email cakes@clementinebakery.com

Will you have a specific product today?

We use seasonal ingredients so flavors rotate throughout the year. We also like to get creative and mix things up, so there is not a set schedule. For custom orders of a specific product, email cakes@clementinebakery.com

Do you offer wholesale/bulk orders?

No, we do not offer wholesale at this time.

MEAL Orders + Deliveries Via Grubhub

We offer immediate delivery of select items through GrubHub and Square/DoorDash. See their website for terms and conditions.

Provisions Orders + Deliveries Via UPS

We do not ship pastries, cakes, or fresh food options.

CAKES, PASTRIES and CATERING Orders + Deliveries PICKUP

A minimum of two days notice and items are available for pickup at the cafe.

What can I do if I am unhappy with my order?

We do not offer refunds, but we will be happy to work with you on a replacement or store credit.

Do you offer Giftcards?

Yes, you can purchase electronic gift cards here that can be used on the website or in-store.

Do I need to refrigerate my cake or cupcakes?

Our products are best enjoyed on the day you pick them up, but if you need to wait for the next day or two, wrap pastries individually and store cakes and cupcakes in the refrigerator overnight. Take the cake or cupcakes out of the refrigerator a few hours before eating for the best flavor.

Do you make wedding cakes?

Yes, we can work with you to create a custom wedding cake, email us.

Terms & Conditions

Last updated: January 4, 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.clementinebakery.com website (the “Service”) operated by Clementine (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Clementine and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Clementine.

Clementine has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Clementine shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

If you have any questions about these Terms, please contact us.